You can do so by registering an account with us. It’s fast and easy.
- Simply click 'Sign In' on the top right of the page. Click on 'Register' if you are a new customer and fill in your details as required.
- Browse for your Byme Skincare product of choice and click 'Add to Cart'. You can add as many products to your cart as you like.
- Click on 'Checkout Now' when you’re ready to make payment.
- Confirm your purchase in your cart by removing or adding products. Once payment is done, no changes can be made.
- Fill in your billing and shipping address as required.
- Select your payment option and proceed to make payment.
- And you’re done! An order ID should be generated and will be sent to your email as confirmation.
One of the possible problems is that your account is not verified. An email with a verification link has been sent to your registered email address for verification, please click on the verification link to activate your account. Alternatively, kindly contact us at for technical assistance.
Go to the 'Sign In' page and click on the 'Forgot Password' link. You will be prompted with a window to enter your email address. It must be the same email address you registered with bymeskincare.com. The password will be sent automatically to the registered email address.
Go to 'My Account' page, login and you can modify your account details there.
Unfortunately, no. By creating an account with us, it will be easier for you to shop with us next time. All information such as name, address and contact details will be automatically retrieved from your account.
You are welcomed to subscribe to our newsletter. Alternatively, you can follow us on Facebook and for all the latest updates.
- This email informs you that bymeskincare.com has received your orders and will process it as soon as possible.
- This email confirms bymeskincare.com has processed your order.
- This email confirms that bymeskincare.com has delivered/shipped the order to your shipping address.
Our payment gateway partner, ipay88 (owned by Mobile88.com Sdn Bhd) collects payment on behalf of bymeskincare.com. Their name is shown on your credit card records as our payment representative.
When you submit your payment details, the iPay88 payment service will request authorisation from your Card Issuer and carry out any fraud screening checks on bymeskincare.com. Depending on the outcome of the authorisation request, you will see either a successful or a failed message on screen which will confirm the result of your transaction.
A successful payment will also be confirmed by email. This email will include the details of your purchase and your Transaction ID, which is a unique reference for your payment, and should be quoted on any correspondence with bymeskincare.com. It will be sent by iPay88 to the email address you have provided when entering your payment details.
If you received more than one email and you have only made one purchase, please contact firstname.lastname@example.org and inform us that you have placed multiple orders by mistake. We will arrange a refund if necessary.
This could be for many different reasons; however, iPay88 is not informed of the exact reason why the transaction has been declined. Reasons, why your payment was declined, may include:
- Some of the card/personal details entered does not match the information held by your Card Issuer
- You do not have enough cleared funds on your card to cover the amount of the purchase
- Your card has been reported as lost/stolen and been cancelled by your Card Issuer
- Your card has or is due to expire and has been replaced by your Card Issuer
- Your card has recently been replaced by your Card Issuer but not yet activated
- Your card cannot be used to pay for goods/services in a Cardholder-Not-Present environment (online/over the internet)
- There may be a problem with your Card Issuer’s authorisation system
- You haven't activated 3-D Secure (Verified by Visa and MasterCard Secure Code) of your card
If this means you are unable to pay by Online Banking through iPay88, please email us at email@example.com
Please email us immediately with your transaction number firstname.lastname@example.org.
No, we do not offer orders or payment made via ATM bank transfers at the moment.
Yes, we do ship internationally on request. Please contact us at email@example.com.
Ordering through calls and SMS is not available at the moment. This is to avoid confusion as we have to record every order so that in case something happens, we can track back your order.
Please refer to our .
We cannot offer return and exchange due to change of mind. Please refer to our for further information.
Please refer to our .
We're very sorry because at the moment we do not offer express shipping. Orders are processed in sequence. We will ship those who ordered before you until it is your turn.
A tracking number will be given once your order is shipped. If the recipient is not available during the delivery, we advise her/him to pick up their item at the nearest branch. NO REFUND or EXCHANGE is allowed if you missed the delivery after three delivery attempts. Please note that the cost to re-deliver again will be borne by the buyer, should the parcel is returned to us. We don't provide refunds if you change your mind and/or do not wish the parcel re-delivered to you.
Unfortunately, we don’t provide refunds in the case of missing and/or undelivered parcels. However, we will assist you in solving this with our logistics partner.